Compliments & Complaints
"Trust us to care" is our motto. We offer the highest standards of care to our residents, service users and families. However, sometimes our service users are unhappy with something and other times, they are thrilled by the service they receive.
Either way, we want to hear from you. We constantly review our service offering, our standards of care, our employees display of care but we welcome feedback and ideas for improving our services from our users and their families. If you are unhappy with the service you receive at any stage, please talk initially and immediately to a member of staff or our Director of Care.
To Give a Compliment or to Praise one of the Staff at Moorehall Healthcare
If you wish to register your compliments for our services or staff, please write to us at Moorehall healthcare, Hale Street, Ardee, Co Louth. Alternatively use Contact US facility on the website. We look forward to hearing from you.
To Make a Complaint at Moorehall Healthcare
We have a complaints process that we follow so that each and every issue can be resolved.
A. Local Resolution of your Complaint
Most issues can be resolved by talking to us about concerns as they arise. Equally, we encourage residents, service users and families to speak to us if there are any aspects of care they are unhappy with.
B. Submitting a Complaint in Writing
If you feel that your issue is not being resolved immediately, you have a right to make a complaint.
The address of our Complaints lead is:
The Complaints Manager
Moorehall Healthcare,
Hale Street
Ardee
Co Louth
Telephone 041 685 6990
Fax 041 685 6993
You will receive an acknowledgement of your written complaint within two working days of its receipt. A response will be made to each formal complaint by the CEO within 25 working days from its receipt by our complaints lead. The CEO’s response will also offer you the opportunity to meet with us to discuss the findings of the investigation.
